IT and business service management

ITSM

INTELLIGENT DIGITALISATION OF PROCESSES ACROSS THE ORGANISATION

Many IT departments organize their service processes according to ITIL® standards supported by automation. Other enterprise departments mostly rely on conventional approaches with manual and paper-based process management. However, when structured processes are extended to the entire company, simple IT service management can become comprehensive enterprise service management – with intelligent and efficient processes for the entire company.

Axians Slovakia supports customers in digitalization and automation of IT and non-IT processes. The scope of services ranges from analysis and consulting to implementation and operation, and the solution can be operated on-premise (on-premise) or in a software-as-a-service (SaaS) model.

IT and business service management from Axians

Advisory:

After a thorough and comprehensive analysis of the requirements, Axians Slovakia proposes the use of the ITSM Valuemation solution to increase efficiency. Special attention is paid to the interdisciplinary analysis of existing processes and the development of optimization potential.

Integration:

Depending on the selected operational variant (on-premise or cloud service), the implementation of the system, including user training, is carried out on the basis of a pre-agreed project plan. Axians Slovakia uses agile project and development methods.

Outsourcing:

By using Valuemation as a service, customers can fully focus on their business. Axians Slovakia ensures high availability and the best possible support to meet customer requirements.

IT Service Management Platform

In the area of IT service management, Axians Slovakia relies on the comprehensive software solution Valuemation, an ITSM tool that is certified for all 16 ITIL® processes.

Valuemation is a modular yet integrated software package for efficient support of operational IT service management. Thanks to pre-configured ITIL®-based processes “out of the box”, a fast productive start is possible. Adjustments can be made independently via the Customizing function – a simple configuration without programming or external service costs.

Get in touch

"*" indicates required fields

PRIVACY POLICY*
This field is for validation purposes and should be left unchanged.